Cashless payment can be defined simply as an economic concept or state in which all financial transactions occur through digital information transfers rather than physical banknotes or coins. The term “e-wallet” is a form of digital wallet that allows an individual to link their debit or credit cards to digital wallet in order to make any transactions (Digital Wallet, 2019). The coronavirus pandemic has a huge impact on society and industry all over the world. Since the outbreak of coronavirus and movement control order implemented in Malaysia, most of the payments are being done by using electronic wallet payment systems. Devesh Kuwadekar, vice-president and head of market development, Mastercard Malaysia stated that online payments in the country and even across South East Asia were already rising before the pandemic. According to Mastercard, Malaysia is one of Asia-Pacific's fastest growing countries in terms of contactless penetration. In addition to the electronic debit or...
3 theory that previous researchers used Technology accepted model Theory Technology Acceptance Model Technology Acceptance Model (TAM; Davis, 1989) has been one of the foremost persuasive models of technology acceptance, with two essential factors impacting an individual’s intention to utilize new technology. the purpose of this this model is to predict the acceptability of a tool and identify the changes which must be brought to the system in order to make it useful to everyone. Diffusion of Innovation (DOI) Diffusion of Innovation (DOI) Theory, created by E.M. Rogers in 1962, is one of the oldest social science theories. It begun in communication to clarify how, over time, an idea or item gains momentum and diffuses (or spreads) through a particular population or social system. The conclusion result of this diffusion is that individuals, as portion of a social system, embrace a new idea, behavior, or product. Adoption implies that a individual does something in an...
Figure 1: Theoretical Framework for convenience, security and rewards towards adoption of cashless Hypothesis H1: Convenience has a positive relationship with the adoption of cashless payment. H2: Security has a positive relationship with the adoption of cashless payment. H3: Reward has a posith the adoption of cashless payment.
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